![]() ![]() ![]() Microsoft was one of the first major vendors to combine the capabilities of ERP and CRM natively. Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management ( CRM) and enterprise resource planning ( ERP), along with productivity applications and artificial intelligence tools.ĭynamics 365 launched in 2016, when Microsoft combined Dynamics AX - its ERP application - with its Dynamics CRM application.
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